FAQs

Buy at least ONE (1) 750ml bottle of Jack Daniel's Old No. 7 Tennessee Whiskey between September 1, 2020 and December 31, 2020 at a participating retail location. The promotional offer is limited to ONE (1) reward per person, address, or household.

Snap an picture of your receipt that clearly shows each of the following:

1. the qualified product(s),
2. the store name and address,
3. the date of the purchase,
4. the receipt number, and
5. the total purchase price.

Using your SmartPhone, follow the instructions on the Upload Receipt page. Alternatively, use your computer to go to Upload Receipt, and scan and upload your receipt. Upon validation, you will receive an email with a link you can use to claim your reward. The final date to submit a qualifying receipt is January 31, 2021.

Click on the link and type in the required information to get your reward. The final date to redeem your reward is March 31, 2021. Once redeemed, your Reward does ot have and expiration date or any dormancy or transaction fees.

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To be eligible for the reward, you must complete the steps listed in the Promotional Details above.

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Simply complete the promotion offer process by taking a photo of your receipt and uploading it here.

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No. All promotion offer requests must be submitted online.

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The number of offers allowed under this promotion are set forth in the Promotional Details above.

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No. All promotion offer requests must be submitted online or on your smartphone.

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Please allow up to 48 hours to review your receipt, process your reward request, and to send you a link to claim your reward

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Several things can happen depending on the scenario:

1. If you have returned your purchase within the 14-day return period, your rebate submission will be invalidated and the you will not receive a reward.
2. If you have exchanged your purchase for the same exact item and the promotion is still active, no further action is needed. Your Reward is still valid.
3. If you have exchanged your purchase for the same exact item and the promotion is no longer active, your submission will still be valid. No further action is needed.

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No. A receipt is required to be eligible for the Reward.

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If the submission date has passed for your promotion offer, unfortunately you will not qualify. Promotion offers are special because they aren't offered all the time - so always check the dates of your offer and apply promptly!

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Upon verification that you have met the program requirements, you will receive an email with a link to claim your reward. Please note that the link in the receipt approval message will only be valid for sixty (60) days after receipt. Click on this link, provide the required information and click on "Save" at the bottom of the form. Please remember that your Reward will always be available on your Reward Account using the email and phone number you used when you qualified for the reward.

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Yes. You are the only person who can redeem your Reward. However, because we deliver it to you in cryptographic currency ("crypto"), you can easily transfer it to someone else.

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Your Reward is paid in cryptograhpic currency ("crypto"), which can be converted into cash, and can be used anywhere that accepts crypto or cash. For puposes of these FAQs, "cash" means either crypto or the currency into which it easily may be converted.

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Your Reward can be used anywhere that accepts cash for payment.

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Anything that allows you to pay with cash.

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If you return merchandize from a purchase you made with your Reward, the merchant likely will credit your purchase with cash.

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You may be able to use another form of payment with your Reward to complete your payment. If so, you will be asked toto enter another payment type to complete the transaction and you will also be responsible for the balance of the payment that exceeds the current balance of your Reward Account

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Your purchase can exceed the amount of your Reward, but you must provide another valid form of payment to complete your purchase transaction.

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If your purchase is less than the then-current balance of your Reward Account, you may use the remaining balance to make another purchase.

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Your Reward is cash and has none of the limitations associated with payment cards. Your Reward has been delivered to you via email or the Internet and, generally, is available for use immediately after you redeem it.

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No. Your Reward will never expire

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Once you have used the Reward fully, it cannot be used again.

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You are responsible for all authorized uses of your Reward. Permitting another person to have access to your Reward or Reward Account, which includes failing to close your Internet browser on your computer or SmartPHone when your Reward is visible is an authorized use of your Reward.

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Your Reward is the denominated in cash and, therefore, cannot be used online.

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If you have problems redeeming your reward, be sure you are using all of the personal information that you originally submitted when you were advised of your reward. If the problem persists, send an email to Customer Service that includes your email address and phone number and you will receive a response within 2-3 business days.

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Occasionally some users will experience issues logging into their account. Please send an email to Customer Service that includes your email address, phone number and the time you experienced the issue to help our tech team isolate the issue. We are committed to creating a great experience and appreciate hearing about any issues you are having.

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Please send an email to Customer Service that includes your email address and phone number and you will receive a response within 2-3 business days.

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Many site display issues are resolved by clearing your browser's history (also called your browser's cache). Sometimes, old data is stored there that conflicts with new data, thus causing inconsistencies. We've worked hard to prevent these issues but it can happen. Under your browser's Tools menu (or Tools/Options sub-menu), there will be a specific option to clear your cache, after selecting this option, please close your browser down completely to restart it.

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The site will perform best with Internet Explorer 7 and above (Internet Explorer 6 is strongly discouraged for that matter Internet Explorer is a high security risk at this date), Firefox, Chrome and Safari.

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Please see the notes above regarding "I forgot my password, what do I do?"

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The rules for this promotional offer require that the product purchase occur within the dates set forth in the Promotional Details above in order to receive the rebate. Please refer to the promotional offer rules for the specific information required in order to be eligible for this promotional offer.

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We are unable to honor your request because you have exceeded the amount of one (1) promotional offer entry(ies) allowed per person, email or household. Please refer to the Promotional Details set forth above for the specific information required in order to be eligible for this promotional offer.

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The rules for this promotion offer require a purchase of the product(s) described in the Promotional Details set forth above.

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The rules for this promotion offer require the receipt be submitted within specific timeframes. Please refer to the Promotional Details set forth above for the specific information regarding the eligibility requirements for this promotion offer.

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We are unable to honor your request because you have submitted a duplicate receipt. Please refer to the Promotional Details set forth above for the specific information regarding the eligibility requirements for this promotion offer.

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We are unable to honor your request because we couldn't read the receipt. Please resubmit your offer with a legible receipt copy.

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We are unable to honor your request because the receipt submitted does not contain a date. Please resubmit your offer and ensure the receipt for your purchase contains a date.

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We are unable to honor your request because we cannot determine what retail location the item was purchased. Please resend a copy of your receipt with all the required receipt data for this promotional offer.

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We are unable to honor your request because the receipt submitted did not pertain to the product offer. Please resend a copy of your receipt after reviewing the Promotional Details set forth above, which provides specific information regarding the eligibility requirements for this promotion offer.

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We are unable to honor your request because we cannot determine the total amount of the items purchased. Please resend a copy of your receipt with all the required receipt data for this promotion offer.

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Please verify your postal address is correct and resubmit within the required dates to be eligible for this promotion offer.

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We'd love to hear from you. We've done our best to give you as much information as possible in these FAQs. If you do not see the answer to your question here, please contact us and we'll get back to you as quickly as we can. You can contact us by sending an email to Customer Service.